Piedmont Natural Gas in Nashville
Piedmont Natural Gas is the primary natural gas utility in the Nashville metro area, serving Middle Tennessee homes. New service takes about 10 minutes to set up online, activation runs 1 to 3 business days with an in-home appointment, and the bill is easiest to keep track of next to your other utilities.
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Before you start
Have this information ready:
- Your new service address and the date you need gas to start
- Your legal name as it appears on your government-issued ID
- Your full SSN (used for the credit check); date of birth is optional
- An email address for account confirmations and billing notices
- A phone number Piedmont can reach you at
How to set up Piedmont gas service
- 1
Open the Piedmont start-service page
Go to cass.piedmontng.com/start, continue as a guest, and choose Get Started. Piedmont's Tennessee gas business is transitioning to Spire, but signup still runs on Piedmont's portal.
- 2
Enter your service address
Type your new Nashville address and pick it from the suggestions. Keep "Use my service address" checked so your bill is mailed to the same place, unless it should go elsewhere.
- 3
Fill in your identity details
Piedmont asks for your name as it appears on your government-issued ID, your full SSN for the credit check, and optionally your date of birth.
- 4
Add your contact details
Enter and confirm your email address, then add a phone number and phone type. Piedmont sends account confirmations and billing notices to this email.
- 5
Pick your start date and submit
Choose the date you need gas service to start, review the Request Summary, and submit. This files a real start-service request with Piedmont.
- 6
Save your account number
After submitting, Piedmont displays and emails your new account number. Keep it for portal registration and bill payment.
- 7
Plan for the activation appointment
Activation typically takes 1 to 3 business days and requires an in-home appointment, so leave a gap between signup and the day you need gas.
Piedmont Natural Gas contact
Phone: 800-752-7504
24/7 for emergencies; Mon to Fri, 8am to 6pm CT for account services
Frequently asked questions
Does Piedmont require a deposit?
Piedmont runs a credit check as part of opening an account and will tell you during signup if a deposit applies to you.
How long until my gas is turned on?
Service activation typically takes 1 to 3 business days and requires an in-home appointment, so start signup a few days before you need gas.
What should I do if I smell gas?
Call 911 first, then call Piedmont immediately. Piedmont's emergency line at 800-752-7504 is answered 24/7.
Can I start Piedmont service by phone instead?
Yes. Call 800-752-7504; account services are staffed Monday to Friday, 8am to 6pm CT. The online signup at cass.piedmontng.com is usually faster.
How do I pay my Piedmont gas bill?
Pay online at cass.piedmontng.com, where you can also set up autopay. If you track your utilities in KAIRO, your gas bill and due date appear on the same dashboard as your electric and water, and roommates you share with can see them too.
Every utility for your home, in one place.
KAIRO keeps your bills, due dates, and pickup schedules in one dashboard, shares them with roommates, and still walks you through setup when you need a new account.