Metro Water Services in Nashville
Metro Water Services is the Metro Nashville government agency for water and wastewater in Davidson County, with water and sewer bundled on one account. Starting service is a phone call; paying and managing the bill happens online — or from one dashboard with the rest of your utilities.
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Before you start
Have this information ready:
- Your service address
- Your full legal name
- The date you need water service to start
- Your date of birth, in case the representative asks for identity verification
- A few minutes during business hours: Mon to Fri, 7am to 5pm CT
How to start Metro Water service
- 1
Call Metro Water Customer Care
Call 615-862-4600, Monday to Friday, 7am to 5pm CT. New service is opened by phone; there is no online form for it.
- 2
Give your service address
Tell the representative the address where you need water service started.
- 3
Give your full legal name
The account is opened in your full legal name.
- 4
Give your move-in date
Tell the representative when you need service to start. Same-day service is available for a $35 fee; any later day is $25.
- 5
Verify your identity if asked
You may be asked for your date of birth to confirm your identity.
- 6
Save your account number
The representative will give you a new account number. Keep it: you need it to register on the online portal and to pay bills.
Metro Water Services contact
Phone: 615-862-4600
Mon to Fri, 7am to 5pm CT
Frequently asked questions
Can I start Metro Water service online?
No. Metro Water starts new service by phone at 615-862-4600. The online portal at mwsonline.nashville.gov is for managing and paying an existing account, not for opening a new one.
How much does it cost to start Metro Water service?
A one-time service initiation fee applies: $35 for guaranteed same-day service, or $25 for service starting any later day.
Is sewer a separate account from water?
No. Metro Water Services provides water and wastewater together, so water and sewer are bundled on one account and one bill.
What will the representative ask for?
Your service address, your full legal name, and the date you need water to start. You may also be asked for your date of birth to verify your identity.
How do I pay my Metro Water bill?
Pay online at mwsonline.nashville.gov, where you can also set up autopay on an existing account. If you track your utilities in KAIRO, your water bill and due date appear on the same dashboard as your electric and gas, and roommates you share with can see them too.
Every utility for your home, in one place.
KAIRO keeps your bills, due dates, and pickup schedules in one dashboard, shares them with roommates, and still walks you through setup when you need a new account.